Last updated: 19 September 2026
This policy explains how Water Rollers Africa (“WRA”, “we”, “us”) handles delivery of EcoRoller orders placed through waterrollersafrica.org.
Our standard online EcoRoller offer includes free delivery within South Africa. Delivery will normally be made to the customer’s address or, where direct delivery is not practical, to a convenient PostNet or similar parcel depot for collection. Unusual or remote-access delivery situations may require separate arrangements, which WRA will confirm with the customer before delivery.
International delivery may be available by quotation. Please contact WRA for details before placing an order.
Please allow approximately 2–3 weeks for delivery within South Africa unless a different timeframe is confirmed to you in writing. This is an expected delivery period rather than a guaranteed delivery date.
If circumstances outside our reasonable control affect delivery, we will contact you using the details supplied with your order and provide an updated estimate where possible.
Customers must provide complete and accurate contact and delivery information at checkout. This may include your name, email address, phone/WhatsApp number, billing details and delivery address.
WRA may contact you to confirm delivery details where this is reasonably necessary to complete your order. Incorrect or incomplete information may delay delivery.
Water Rollers Africa remains the seller and customer-facing organisation. WRA may share the delivery information required to fulfil your order with its manufacturing, logistics and delivery service providers. These providers receive only the information reasonably required to perform the delivery or related service.
Please ensure that the delivery address can reasonably receive the EcoRoller and that someone is available where required. If delivery cannot be completed because the information supplied is incorrect, access is not possible, or no authorised person can receive the order, additional delivery arrangements or costs may apply. We will contact you before any additional charge is incurred.
Please inspect your order as soon as reasonably possible after delivery. If the EcoRoller arrives damaged, incomplete or materially different from what you ordered, contact us promptly at sales@waterrollersafrica.org with your order number, a description of the issue and, where possible, photographs.
Nothing in this policy limits any rights you may have under applicable South African consumer law.
If we cannot supply your order within the agreed or communicated delivery period, we will contact you. Where applicable, you may have rights to cancel and receive a refund under South African law.
International delivery may be available by quotation. Please contact WRA for details before placing an order.
For shipping or delivery questions, contact sales@waterrollersafrica.org or WhatsApp/mobile +27 67 372 0289.
