Last updated: 19 September 2026
Water Rollers Africa respects the privacy of customers, supporters, partners, website visitors and people who contact us.
This policy explains how we collect, use, disclose and protect personal information.
Water Rollers Africa NPC is the responsible party for personal information collected through waterrollersafrica.org and related WRA sales, enquiry and customer processes, except where another organisation is independently responsible for its own processing.
Depending on how you interact with us, we may collect:
Online payments are processed through Paystack. WRA does not store your full payment-card details. Paystack processes payment information under its own security and privacy practices.
We may process personal information to:
We may share personal information with service providers where reasonably necessary to operate WRA and fulfil your request or order.
These may include hosting and website providers, WooCommerce/WordPress service providers, payment processors, CRM/email platforms, manufacturers, fulfilment partners, delivery providers, professional advisers and authorities where disclosure is legally required.
For EcoRoller orders, delivery information may be shared with the manufacturer or delivery partner where necessary to fulfil the order.
WRA remains the customer-facing seller.
Buying an EcoRoller or submitting an operational enquiry does not automatically mean that you have consented to unrelated marketing.
Where consent is required for electronic direct marketing, WRA will seek appropriate consent.
Where South African law permits marketing to existing customers for WRA’s own similar products or services, customers will be given a reasonable opportunity to object.
Marketing messages will include a practical way to opt out or unsubscribe.
The website may use cookies or similar technologies for essential site operation, security, checkout functionality, analytics and campaign attribution.
Where required, we will provide appropriate notice or choices concerning non-essential technologies.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage our relationship with you, to comply with legal, tax, accounting, dispute-resolution and record-keeping obligations, or to establish, exercise or defend legal claims.
Different categories of information may have different retention periods.
We use reasonable technical and organisational measures appropriate to the nature of the information and the systems we use.
No website or electronic transmission can be guaranteed to be completely secure, but we take reasonable steps to reduce risk and limit access to authorised purposes.
Subject to applicable law, you may ask WRA to:
We may need to verify your identity before acting on a privacy request.
Some website, payment, email, CRM, hosting or technology providers may process information outside South Africa.
Where cross-border processing occurs, WRA will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.
The ecommerce and enquiry functions on this website are not intentionally directed at children acting without an appropriate parent, guardian or other lawful representative.
If we become aware that personal information was collected in circumstances requiring additional protection, we will handle it in accordance with applicable law.
Privacy requests or concerns may be sent to:
You may also have the right to lodge a complaint with the Information Regulator of South Africa.
